Apoio is a simple customer support software that helps users manage various issues that customers have. Each issues can be kept as an ongoing conversation, similar to a chat tool and when the issue is resolved or attended to, the user can close the conversation. Apoio strives not to hide the conversations that occur through email. Some application use advanced and complex filters to make it difficult to manage such conversations. However, Apoio presents an organized inbox that is able to pick up conversations from Facebook, Twitter and through email. Rather than having to pay for a system that will create individual accounts, Apoio provides access to one inbox for the team and this eliminates the costs associated with paying for multiple email accounts.Show more screenshots »
The Apoio application was founded in 2011 by an organization known as 1+1 media. It is based in the Netherlands and focuses on web development. The inspiration behind the application comes from the even-increasing need to provide simplified help desk support and customer service. Available systems were too large-scale to handle and some have very expensive pricing. Hence, Apoio was created. A simple customer service support system that can be used without any hassle. The founders of Apoio are Ruud Kamphuis and Frank Roor.
Customer service and support is an important part of owning and running a business. Hence, the Apoio software provides useful features. Perhaps the most useful feature it has is the simplified inbox that makes it easy to see conversation and easily follow issues that customers are facing.
The user interface is easy to use and the conversations appear as a chat that increases as more content or information is provided. It is also easy to see who is providing the input or what the last information provided was. Users can also easily navigate the menu and access the information they need. The inbox design is easy and simple to use. Users can also take a tour to understand how to use the application.
Users can sign up for private beta access and will receive an invitation in the following weeks to provide them with access to Apoio.
It costs $24 per month to use the Apoio application. However, this fee is waived during beta testing. The standard fee comes with no hidden costs and includes unlimited conversations, unlimited team members and 10 GB of storage.
Business and individuals that want to manage customer service can use Apoio to handle customer requests, issues, enquires and problems. The simple inbox management system makes it easy to keep track of what people are saying or having problems with.